Every project starts with a feeling.

Honestly? Most projects fit just fine into one of our packages. But if yours is a little wild, a massive Wix Studio (https://desixnwrap.wixstudio.com/preview)website redesign, highly complex e-commerce setups, hand drawn illustration/3D-style work, or the deadline is extra tight. We won't blindly start and then hit you with a surprise bill halfway through. That's just not how we work. We'll look at what you need, be upfront about whether it fits the package or needs a little extra, and we'll agree on everything before a single pixel gets moved. Simple as that. And if you're not even sure which package makes sense for your project, that's completely okay too. Just drop us a message, describe what you have in mind, and we'll figure it out together. No awkward guessing. No nasty surprises. Ever. 😑

We like to keep things incredibly simple, human, and totally pressure-free. You don’t have to pay blindly on our website. Here is exactly how it works when you're ready to start: Step 1: You pick a package that looks right, fill out our quick form, or book a short call with us on our calendar. Whatever feels easiest for you. Step 2: We hop on a quick chat/call to understand exactly what you need. Then, we’ll send over a friendly, detailed proposal showing exactly what you’ll get, your timeline, and the agreed milestones. Step 3: If you love the plan, we’ll send you a secure invoice for the starting advance (based on the milestones we shared above). As soon as that’s sorted, we dive into the design magic! How you can pay: You can pay via card or secure payment links. The best part? Because we use platforms like Skydo and Razorpay, you can do a direct local bank transfer in your own currency (USD, EUR, GBP, AED, CAD, AUD, etc.) to a bank account in your own country. It’s just like paying a local business in your own city. Safe, easy, and no messy international conversion fees for you! 💱

Then we roll up our sleeves and fix it! Design is a collaborative process, and we don't expect to read your mind perfectly on round one. For smaller packages (like SPARK), we include 3 dedicated rounds of polish to get everything looking sharp. For the larger packages, we build in extensive review milestones at every stage of the project. Still even after the revision rounds, if something feels off, maybe the colors need a tweak, or the layout isn't hitting the right vibe - you just tell us. We take your feedback, refine the work, and keep moving forward until you're genuinely proud to show it off. We never ghost you, and we don't argue with your vision. 🫡

Not much, just your vision! We don't need a massive, 20-page formal brief. Once we hop on our quick kickoff chat, we’ll just ask you a few simple questions. We usually need a basic idea of what you want to achieve, any text/copy you want included, and a few examples of designs or websites you love (so we can nail your preferred style). If you already have brand colors or a logo, great! Send them over. If you don't have any of that yet? That's totally fine too. We will guide you through it step-by-step and figure it out together. 👊

You’ll be talking directly to us, the people actually doing the work. We don't work like those big, bloated agencies where your vision gets passed from a salesperson, to an "account manager," and finally down to a junior designer who never actually spoke to you. We are a core team of four, and we handle everything directly. When you share an idea, give feedback, or ask a question, you are speaking to the exact person designing your project. It’s just like having your own dedicated, in-house team - no middlemen, no lost-in-translation moments, just direct, friendly collaboration. 🤝

Sometimes! We are a small, premium team, which means we don't take on more work than we can handle. That’s how we keep the quality high. Standard turnaround times are listed right on the pricing cards (usually starting around 3-5 days for smaller projects). If you have a hair-on-fire emergency deadline, just tell us before we start. If we have the space to drop everything and sprint for you, we absolutely will (usually for a small rush fee). If we are fully booked and know we can’t hit your deadline without sacrificing quality, we’ll be honest and tell you right away. ⏰

Absolutely. We know that not every request is a massive, multi-page overhaul. Sometimes you just need a new banner designed, a button moved, or a few colors tweaked to match a new campaign. If your task is too small for our SPARK package, just send us a quick message. We’ll look at what you need and give you a simple, fair micro-quote for the exact work required. No project is too small if it helps your brand look better! ✌️

Our fixed packages are designed to cover 90% of what most brands need to launch and look amazing. However, there are a few highly specialized things that fall outside our standard scope. Things like complex 3D modeling, hand-drawn custom illustrations, purchasing premium stock videos, or paying for third-party software subscriptions (like paid Wix apps or domain names) are not included in the base price. But don't worry, if your project requires any of these, we will tell you immediately during our first chat. We will give you a clear, honest quote for the extras before you ever pay a dime. No sneaky hidden fees, ever. 🫶

Since we are a small team dedicating hours of real human effort to your specific project, we cannot offer refunds once we start designing. But here is our promise to you: we don't stop until you are happy. If the first draft isn't quite hitting the mark, that’s just part of the process! We don’t just take your money and disappear. We start with a detailed proposal, agree on a clear creative direction, and work in simple milestones. You approve every step before we move to the next. If for any reason you need to pause or cancel before we’ve started on a specific milestone, we will absolutely refund any unused portion of your advance. We work closely with you at every stage, so you’ll never end up paying for a final product that you don't absolutely love. 🧡

Yes, 100%. Everything we create for you is yours. For design projects, once the final payment is cleared, we hand over all the finished files (print-ready and web-ready) AND the editable source files (like PSD, Figma, etc.). You are never locked into coming back to us just to change a line of text! For website projects, we build exclusively on Wix Studio.(https://desixnwrap.wixstudio.com/preview) Whether it’s a brand-new first-time build or a complete website redesign, once the project is paid for, we transfer the full ownership directly to your own Wix account. It is your digital property, forever. You can choose to keep us attached as a collaborator if you ever need ongoing maintenance, quick tweaks, future design upgrades, or you can remove our access completely. You are in total control. 🫵