Refund & Cancellation

Effective Date: [April 30, 2025]

At Desixn Wrap, we pour our time, creativity, and care into every project we take on. Because our services are highly personalized and require significant preparation and effort from the start, we have established the following Refund and Cancellation Policy to protect both your interests and the integrity of our work.

1. Cancellation Policy

1.1 Cancellation by Client -

If you wish to cancel your project, you must notify us in writing at least 3 calendar days before the agreed project start date. If work has already begun or resources have been allocated, any deposits or advance payments made will be non-refundable. For cancellations made before work begins, partial refunds may be considered, depending on the service agreement.

1.2 Cancellation by Desixn Wrap -

While rare, we reserve the right to cancel services due to unforeseen circumstances or if a client violates agreed terms (e.g., unresponsiveness, scope creep, or disrespectful conduct). In such cases, we will refund any payment for work not yet delivered, minus any administrative or third-party fees incurred.

2. Refund Policy

2.1 Refund Requests

Refund requests must be submitted in writing within 3 days of receiving the final deliverables. After this period, all sales are considered final. Refunds will not be issued simply due to a change of mind or subjective dissatisfaction once the work has been completed per the brief.

2.2 Valid Grounds for Refund Consideration

Refunds may be considered if:

Services were not delivered as per the mutually agreed and documented scope.
There is an unreasonable delay in delivery beyond the agreed timeline without communication or alternative arrangements.

2.3 Non-Refundable Services

The following are strictly non-refundable:

Design work already completed and delivered.
Custom branding elements or design assets made specifically for your project.
Any third-party purchases made on your behalf (e.g., premium fonts, plugin licenses, hosting/domain purchases).

Please note: Our time, research, strategy, and creative work cannot be “returned” — so refunds are not automatic and are carefully assessed on a case-by-case basis.

3. Revision Policy

3.1 Revisions Included

Each service package includes a fixed number of revisions, clearly stated in the project proposal. Additional revisions beyond those included will be billed separately, as per our rate card or service agreement.

3.2 Revision Process

To maintain momentum and quality, we ask that feedback is provided within 3 business days of receiving deliverables. Delays in feedback may extend timelines or incur extra charges if the scope evolves.

4. Process for Refunds

To initiate a refund request:

Email us at hello@desixnwrap.com with your project details and the reason for the request.
Attach any relevant documentation (e.g., signed proposal, deliverables).
We will review the request and respond within 3 business days.

If you have any questions or need clarification about our Refund & Cancellation Policy, don’t hesitate to reach out to us at hello@desixnwrap.com.